5 Cleaning Issues That Cause the Most Tenant Complaints (and How to Prevent Them)

• Restroom cleanliness: Consistent daily cleaning, restocking supplies, and paying attention to details like mirrors, floors, and touch points help maintain a professional environment and prevent negative feedback from tenants.

• Lobby floor appearance: High-traffic areas require frequent attention, including vacuuming, mopping, and periodic floor maintenance to keep them looking polished.

• Trash overflow: When trash is not emptied regularly, it can cause unpleasant odors and give the impression that the building is poorly maintained

• Dirty elevators: Smudged walls, debris on the floor, or fingerprints on elevator buttons can quickly accumulate and make the building feel less professional.

• Smudged glass and fingerprints: Regular glass cleaning keeps entrances bright and welcoming while maintaining a clean, professional look throughout the property.

Consistent professional cleaning reduces complaints and improves tenant retention.